Case Management and Solution Co Ltd
- About Us
- Founded in 2006 with a commitment to superior customer service and fair, honest business practices, we offer a comprehensive solution for all your case-management needs.
- I opened Custom Case Management in 2006 with the idea if I hired the best nurse case managers in the industry, the business would grow; and that's exactly what has happened.
- As a new role to the organization, the VP of Operations is responsible for creating and optimizing the leadership, structure, processes, and data analytics to acquire, retain and grow revenue.
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- Our Services
- IME Setup
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- Referrals
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- Contact Us
YOUR WORKFORCE YOUR BUSINESS IT ALL
Experienced Nurses.
Cost-Effective Solutions.
Custom Case Management provides medical case management and claims-resolution services to employers and insurance companies throughout Illinois, Indiana and Wisconsin. With a dedicated team of knowledgeable nurse case managers, we have the clinical expertise and processes to identify and overcome hidden barriers to claims resolution which save our clients both time and money. Our reputation and raving client reviews are a testament to the experience and value we provide.
The Custom Case Advantage
Highly Respected
Our NCM's are well-known and highly respected within our fields which enables them to secure appointments with difficult-to-schedule physicians and therapists.
Experienced Insights
All of our case managers are graduates
of accredited nursing programs with extensive experience in a variety of
health-related fields.
Efficiency Improvements
We understand the importance of attending all physician appointments in person to ensure that interventions are appropriate and on-track.
Readily Available
With a dedicated nurse case manager on every case, we strive for prompt, responsive service. We answer the phone and are readily available.
Diverse Knowledge
Our nurse case managers are experienced in a variety of workers' compensation claims with the knowledge to evaluate treatment against medical best-practices.
Honest Ethics
Custom Case Management provides case-management services at reasonable rates with superior expertise. We do not pad or bill for unnecessary services.
Customer Case Reviews
Thank you so much, you are excellent at keeping us in the loop and being pro-active, we greatly appreciate it.
It's great working with a company that gets it right and does a great job as well. Made my job a lot easier.
You guys are the BEST and I would love to work with you on all my programs!!!
Thank you for your prompt response! I love working with nurse case managers, you guys are the best.
I truly love working with you and the nurses at Custom Case Management. They are the best in the industry!
Custom Case Management has worked so hard and have persevered through some pretty stressful situations on this case. We are truly grateful for all that you have done to get us to this point. We are moving in a very positive direction and with your expertise and coordination we have turned the corner on this claim.
We would love to prevent all injuries from occurring, but it is nice to know we have the help when needed.
"Our Continued growth year after year is the result of new clients introduced to us from our existing and previous clients. Our success is realized through our reputable results and high client satisfaction."
Superior Credentialed Service
At Custom Case Management, we hire intelligent, and experienced professionals in the managed care business. Our staff are highly trained and educated with achievements of their CCM certification. The CCM is prized as the gold standard for case manager excellence, across all health care and health management settings.
Custom Case Advantage Training
Custom Case Management continues to strive with continuing education for our staff. We educate our staff on the most current and innovative treatment available. In doing so, we provide an ongoing wide range of stimulating topics taught by content experts in the field.
Premium Preferred Physician Network
We work collaboratively with the top medical specialists and facilities in your area. Your injured worker is at the heart of our business to ensure that they are being treated with the best care available to them. We ensure the highest quality of care and the best outcomes for all.
REFER A FILE TODAY
PLEASE INCLUDE: DEMOGRAPHIC INFORMATION, FIRST REPORT OF INJURY AND ATTACH PERTINENT MEDICAL FILES (PDF)
AREAS OF COVERAGE
FIELD CASE MANAGEMENT: ILLINOIS, NORTHEAST WISCONSIN, NORTHWEST INDIANA
TELEPHONIC CASE MANAGEMENT: ALABAMA, ARIZONA, ARKANSAS, COLORADO, DELAWARE, FLORIDA, GEORGIA, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NORTH CAROLINA, NORTH DAKOTA, OKLAHOMA, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, UTAH, VIRGINIA, WEST VIRGINIA, WISCONSIN, WYOMING
CASE STUDY
FCE WITH INVALID RESULTS
THE CASE :
48-YEAR OLD MALE MAINTENANCE WORKER UNDERWENT LEFT SHOULDER ARTHROSCOPY AND MD WROTE 25LB PERMANENT WORK RESTRICTIONS.
THE OUTCOME:
NCM Inquired the rationale of the restrictions and realized that the MD did not have or review the FCE report, therefore he formulated an opinion without all of the pertinent information. Our NCM provided a copy of the FCE report. MD changed work status to full duty, avoiding permanent restrictions.
THE CUSTOM IMPACT:
The Case Manager knew the case and was prepared with a physical copy of the FCE report. She was able to question the initial restrictions and provide the MD with the report resulting in a full work duty status, saving the employer time and money.
CASE STUDY
HERNIA MISDIAGNOSIS
THE CASE:
32-YEAR OLD MALE ELECTRICIAN WITH LEFT-SIDED ABDOMINAL PAIN AFTER LIFTING.
THE OUTCOME:
Custom Case Management received the referral 3-months post injury with the injured worker still off work, and the same complaints since the injury date. After the NCM reviewed the file, she determined based on the mechanism of injury and symptoms of the claimant, the injured worker needed to see a general surgeon. The initial diagnosis from the treating MD was an abdominal wall strain. In fact, the patient was misdiagnosed.
THE CUSTOM IMPACT:
The Case Manager was able to help the claimant find a great general surgeon who repaired a missed hernia and got the claimant back to full duty 8 weeks after surgery. The NCM's knowledge of mechanism of injury and symptoms helped facilitate an accurate treatment plan resulting in a full duty return to work, saving the employer time and money.
Reduce Claim Durations by 50%
Case Management and Solution Co Ltd
Source: https://www.customcasemanagement.com/